STRATEGIES FOR DEVELOPING OF CONFLICT MANAGEMENT OF ADMINISTRATIVE IN SCHOOL : A CASE STUDY OF SRIRACHA SCHOOL UNDER THE SECONDARY EDUCATIONAL SERVICE AREA OFFICE 18

Abstract

The purposes of this research are 1) to study of conflict management administrative in school: a case of Sriracha school Under Secondary Education Area Office Area 18 2) to develop strategies of conflict management for school 3) to study effects of strategies of conflict management in school. Phase 1, the sample were 355 of teachers, parents and the basic education school committee respondents which calculated by Taro Yamane’ formula and confidence level at 95 percent. Phase 2, the population was 13 expert to evaluate the strategies of conflict management. Phase 3, the sample were 369 of teachers, parents and the basic education school committee respondents which calculated by Taro Yamane’ formula and confidence level at 95 percent. The research instrument was questionnaire and the quality evaluation strategies of conflict management form. The data was analyzed by frequency, percentage, mean, standard variation and content analysis. The results found that: 1. The conflict management administrative in school follow:
1.1 Past situation, the conflict management administrative in school as a whole were at a high level. The conflict management in school occur in participation in decision-making at the high level, conflict arising from differences in person, idea, attitude and experience levels of conflict management of school administrators under the Secondary Education Area Office Area 18 was at a high level, centralization and share competition for resources was the least level. Resulting in inconsistency between the groups, image of the school is not good and destroying the morale and morale of the worker. The conflict management of administrator that most principals use for solving the problems is avoiding and collaboration was the least level 2. The conflict management administrative in school developing for this study composes of 4 main strategies, 12 plans and 52 projects/activities. These 4 main strategies are enhancing the efficiency of the principals, improving teachers and staffs competency to be professional, creating a positive education institution environment and motivation and establishing education institution system that has good governance. 3. The result of the implementation of conflict management strategies within the school found that; 1) quality of students, administrative process and management of school administrator, Student-centered Learning and Teaching are excellent quality 2) the satisfaction of related parties to the strategies of conflict management of administrative in school: A case study of Sriracha school Under The Secondary Educational Service Area Office were at a high level.