The Factors Affecting the Quality of Civil Registration Service of Local Registration Office of Mueang Cha Am Municipality, Cha Am District, Phetchaburi Province

Abstract

The purposes of this research were 1) to study the level factors affecting the quality of civil registration service of the Local Registration Office of Mueang Cha Am Municipality, Cha Am District, Phetchaburi Province and 2) to study the relationship between factors and the quality of civil registration service of the office. The sample included 396 service users. Data was collected using 5-point rating scale questionnaires and checklist and was statistically analyzed in percentage, mean, standard deviation, and multiple regression analysis. The findings revealed as follows: 1. The factors affecting the quality of civil registration service of the Local Registration Office of Mueang Cha Am Municipality, Cha Am District, Phetchaburi Province were generally found at the high level, and the quality of civil registration service was generally found at the good level. 2. Responsiveness to users’ needs, Reliability, Empathy, Assurance, and Tangibility were related to the quality of civil registration service of the Local Registration Office of Mueang Cha Am Municipality, Cha Am District, Phetchaburi Province at a significance level.