A study of factors affecting enterprise resource planning (ERP) systems adoption among employees at ABC Company (Thailand) Limited
Keywords:
Influence of information quality, System quality, Service quality, Intention to use, User satisfaction of the ERP systemAbstract
This research aims to study (1) the factors affecting the intention to use Enterprise Resource Planning (ERP) systems, The factors include information quality, system quality, and service quality; (2) the factors affecting user satisfaction with ERP systems The factors include information quality, system quality and service quality; and (3) the factors affecting work performance resulting from the use of ERP systems. The factors include the intention to use the system and user satisfaction. The research utilizes a quantitative approach, with the population consisting of ERP system users. The sampling follows the probability sampling method through simple random sampling, with a sample size of 283 questions. The data is measured by using descriptive statistics and multiple regression analysis.
The finding shows that information quality, system quality, service quality, intention to use, and user satisfaction significantly influence work performance. These findings can provide useful references for organizations, companies, researchers, academic and organizational personnel as well as related institutions.
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