SANGAHAVATTU DHAMMA APPLICATION FOR PUBLIC SERVICE ENHANCEMENT OF WANGTONGLARNG DISTRICT OFFICE, BANGKOK METROPOLIS

Abstract

Objectives of this article were: 1. To study the public service level, 2. To study the relationship between Sangahavattu-dhamma and public service rendering and 3. To study the guideline for Sangahavattu-dhamma application for promoting public services rendering of Wang Thong Lang District Office, Bangkok Metropolis, conducted by the mixed research methods. The quantitative research, data were collected by distributing questionnaires from 398 samples data were analyzed by frequency, percentage, mean, standard deviation. and Pearson correlation. The qualitative research, data were collected by in-depth interviewing 10 key informants and analyzed by content descriptive interpretation.

The results showed that: 1. Application of Sangahavatthu-dhamma for promoting Public Service rendering of Wang Thong Lang District Office, Bangkok Metropolis.  Providing services to the people according to the principle of Sangahavatthu-dhamma, by overall was at a high level (= 4.27 S.D. = 0.64) 2. Sangahavatthu-dhamma were related to public service providing of Wang Thong Lang District Office, Bangkok Metropolis was with statistically significant positive level at 0.01, with a very high level of correlation. The service would be more quality. 3. Problems and obstacles: 1) Lack of speed due to the service process system, sometimes people must wait for a long-time causing people to contact for the service many times. As for the suggestion, it was found that 1) there should be advice on methods, procedure for receiving services that should be clearly defined for more convenience for the people.