Operational Supporting Factors Influencing Organizational Loyalty Among Security Personnel at Valaya Alongkorn Rajabhat University under the Royal Patronage

Abstract

The midterm resignation of security personnel at Valaya Alongkorn Rajabhat University under the Royal Patronage poses a significant challenge to the efficiency of organizational operations. One of the primary causes of this issue is the level of organizational loyalty among security personnel. This study aimed to: (1) examine the level of operational supporting factors influencing organizational loyalty among security personnel; (2) investigate the relationship between operational supporting factors and organizational loyalty; and (3) propose approaches for enhancing operational supporting factors to improve organizational loyalty among security personnel. The research employed a mixed-methods approach. For the quantitative study, the target population comprised all 124 security personnel at Valaya Alongkorn Rajabhat University under the Royal Patronage. Data were collected using questionnaires, and the analysis included frequency, percentage, mean, standard deviation, and Pearson correlation to examine relationships. The qualitative study involved interviews with 12 key informants. The findings indicated that all 11 operational supporting factors were rated at a high level and demonstrated a positive and statistically significant correlation with organizational loyalty among security personnel at the university, at the 0.01 level of significance. Recommendations for enhancing operational supporting factors to improve organizational loyalty included prioritizing the promotion of job security, interpersonal relationships, and governance and supervision within the organization