Supporting factors affecting the performance effectiveness of government and private sector personnel in the age of artificial intelligence

Abstract

The benefits of implementing AI (Artificial Intelligence) in government services are (1) more efficient and effective operations, (2) helping to develop new and higher quality government services, (3) creating stakeholder participation, and (4) doing less but getting more because better results are achieved with less effort. Government agencies' readiness to use AI Senior executives must be leaders in the change, instilling the concept of AI development and utilization in their agencies, and developing systematic approaches to managing AI data and tools. Government agencies around the world have applied AI to provide services to the public in various areas, such as social welfare, public health, national security, military, transportation, education, emergencies, public relations, and others. Artificial Intelligence: AI is a technology that many countries have applied in various areas, such as the economy, industry, and health. Digital development is therefore a mechanism to elevate the work of all sectors to be modern and increase the efficiency of the government sector in providing fast and accurate services. Thailand has recognized and emphasized the application of AI technology by establishing a digital development policy and an artificial intelligence action plan. However, from the results of a survey on the application of AI in Thailand, it was found that:  The main purpose of organizations using AI is to increase efficiency in their operations and services by applying it to internal management, which increases the country's competitiveness and increases income for the organization. The use of artificial intelligence technology is another option that government agencies use to improve their work. To increase efficiency in government work, reduce complexity and create work standards because AI is a technology that can imitate complex human abilities, including analyzing data to support decision-making in various matters accurately, the Thai government has prepared in all aspects to support changes in work formats to digital formats, including storing data in digital format, developing work systems and providing services that are convenient and fast to promote and facilitate government organizations and increase work efficiency. The recommendations are that the concept of AI development should be instilled in agencies, promoting and stimulating personnel to have higher technological skills, creating cooperation among personnel to drive agencies to progress, developing processes and procedures to use AI technology, as well as planning work so that those who use AI can use it effectively, and there should be an assessment of the appropriateness of AI to be applied to work.