FACTORS AFFECTING GENERATION Z YOUTH'S EXPECTATIONS ON THE PERFORMANCE OF DUTIES OF THE NATIONAL HUMAN RIGHTS COMMISSION

Abstract

Objectives of this research article were: 1. To compare the expectations of Gen Z youth towards the performance of the National Human Rights Commission (NHRC) classified by personal factors, and 2. To find the relationship between organizational competence and expectations for the performance of the National Human Rights Commission (NHRC) among Gen Z youth, conducted by the quantitative research with samples of 400 Gen Z youth from all regions of Thailand. The statistics used for data analysis included one-way analysis of variance and Pearson’s Correlation Coefficient test. The statistical significance level used in this study was set at 0.05.

The research results were found that the sample group had an overall level of opinion on the competence of civil servants under the National Human Rights Commission Office at a high agreement level , and an overall level of expectation for the performance of the National Human Rights Commission Office had a high expectations level. The hypothesis testing results were found that Gen Z youth with different personal factors, including gender, age, and education level, had different overall expectations for the performance of the National Human Rights Commission (NHRC) at a statistically significant level of 0.05. Regarding organizational competence, core competence had a moderate relationship, and specific competence had a high relationship with expectations for the performance of the National Human Rights Commission (NHRC) at a statistical significance level of 0 .01. In particular, the relationship between specific competence and overall expectations for the performance of the National Human Rights Commission (NHRC) in terms of human rights protection and promotion of respect for human rights both had highly relationships with Gen Z youth’s expectations.