อิทธิพลของภาวะผู้นำเชิงจิตวิญญาณ การจัดการทรัพยากรมนุษย์เชิงกลยุทธ์และ การมีส่วนร่วมของพนักงานที่มีผลต่อผลการปฏิบัติงานของพนักงานศูนย์บริการรถยนต์ครบวงจร

Aurarush  Ruaquangpech; Phongthawach  Chantabul

Authors

Aurarush Ruaquangpech Krirk University
Phongthawach Chantabul Krirk University

Keywords:

Spiritual Leadership, Strategic Human Resource Management, Employee Engagement, Employee Performance

Abstract

The purpose of this research article is to study 1. the level of spiritual leadership, strategic human resource management, employee participation and performance of employees at a one-stop service center, 2. the direct and indirect influences of spiritual leadership and employee participation on performance of employees at a one-stop service center, and 3. the influence of spiritual leadership on performance through participation of employees at a one-stop service center. This research was quantitative and qualitative research. For the quantitative research, the sample consisted of 300 employees from 118 one-stop service centers. The sample size was determined using the criterion of 20 times the observed variable and the stratified random sampling method of the one-stop service centers. The data collection instrument was a questionnaire, and the data were analyzed using structural equation analysis. For the qualitative research, in-depth interviews with 9 experts were conducted and the data were analyzed using content analysis to understand the quantitative research results.

The research results found that 1. Employee performance was at the highest level, followed by employee participation at a high level, while spiritual leadership and strategic human resource management were at a moderate level. The mean values of the variables were at a high level. 2. Spiritual leadership and employee participation both had a significant influence on the performance of employees at the one-stop car service center. 3. Employee participation was a mediating variable that caused spiritual leadership to have a positive indirect effect on employee performance, which ultimately led to an improvement in performance.

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