Management of AI chatbots in education: A systematic literature review
คำสำคัญ:
AI chatbots, education management, education technology, systematic literature reviewบทคัดย่อ
This systematic literature review (SLR) examines the current applications of AI chatbots in education by analyzing 30 peer-reviewed articles indexed in Scopus and published between 2020 and 2025. Following the PRISMA 2020 framework, this study addressed four key objectives: 1) to explore the current patterns of AI chatbot usage, 2) to identify and analyze the perceived benefits of AI chatbots in education, 3) to examine the key challenges of AI chatbots in education, and 4) to propose evidence-based management strategies that can support the responsible and effective implementation of AI chatbots in education. The study revealed that AI chatbots were predominantly employed to personalize learning, enhance student engagement, facilitate self-regulated learning, and streamline administrative tasks. Benefits included improved access to educational resources, enhanced writing and research skills, and more efficient classroom, management. On the other hand, concerns persist regarding data privacy, ethical implications, and academic integrity, particularly as students may leverage these tools for educational misconduct, alongside the potential negative impact on critical thinking skills. To mitigate this concern, the study suggested that institutions formulated clear policies, facilitate faculty training, align chatbot integration with pedagogical goals, and implement continuous evaluation mechanisms. The study aimed to provide evidence based – insight for educators, and policymakers involved in the integration of AI chatbots within educational settings.
เอกสารอ้างอิง
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