INFLUENCES OF SERVICE QUALITY AND SERVICE RECIPIENTS’ SATISFACTION AFFECTING THE TRUST IN THE OFFICE OF MUKDAHAN CIVIL RIGHTS PROTECTION, LEGAL AID, AND LEGAL EXECUTION

Abstract

The purposes of this study included the following: 1) To study the level of service quality customer satisfaction and trust in the Public Prosecutor's Office to protect rights and provide legal assistance and legal execution in Mukdahan Province. 2) to study the influence of service quality affecting trust in the Public Prosecutor's Office for the protection of rights and legal assistance and enforcement in Mukdahan Province 3) to study the influence of service recipient satisfaction affecting trust Trust the Prosecutor's Office to protect rights and provide legal assistance and execution in Mukdahan Province. The sample consisted of 330 people who contacted the Office of the Prosecutor for Rights Protection and Legal Assistance and Execution in Mukdahan Province. The questionnaire was used as a data collection tool, the IOC value was between 0.80-1.00, the discriminant power was between 0.434-0.844, the confidence value .985 and the statistics used in the data analysis were frequency, percentage, mean, standard deviation. and multiple regression analysis The study revealed these results: 1) Quality of Service, customer satisfaction and public trust in the Office of the Public Prosecutor to protect rights and legal aid and execution of Mukdahan Province. Overall, it is at a high level. 2) Elements of service quality affecting trust in the Public Prosecutor's Office, protecting rights and providing legal assistance and enforcement in Mukdahan Province including the response of service recipients Understanding and knowing the service recipient credibility and in terms of providing confidence to service recipients and can jointly predict 83.50 percent (R^2Adj=.836) with a statistically significant level of .05. 3) The composition of service recipients' satisfaction affects their trust in the Public Prosecutor's Office for rights protection and legal assistance. and execution of cases in Mukdahan Province, including timely service Ongoing service and in terms of providing services equally and can jointly predict the trust of the Public Prosecutor's Office for rights protection and legal assistance and legal enforcement in Mukdahan Province by 81.00 percent (R^2Adj=.810), with a statistically significant level of .05.