Types of income tax return filing and technology acceptance affect information system success for filing income tax returns through the online system in the Southern region

Abstract

The research aimed to 1) investigate the various methods of filing income tax returns which include personal income tax and corporate income tax, 2) study technology acceptance including expectations for work performance Expectation in effort social influence. The system's facilities and user motivation significantly impact the success of the information system. Filing income tax returns online in the Southern region depended on the quality of the information system, quality of service satisfaction aspect and benefits of the system. It was a quantitative research. The research tool was a questionnaire with a sample size of 400 people namely those who had filed personal income tax and corporate income tax forms via the online system in the Southern region. The researchers analyzed the data by using descriptive statistics that included frequency, percentage, mean, and standard deviation. The analysis of correlation coefficients, and multiple regression analysis. The research results revealed that respondents' opinions regarding the type of income tax return filing were at a high level. Overall, the researchers found the respondents' opinion to be at a high level. It was found that the overall personal income tax had the highest average. The respondents had opinions about technology acceptance. Overall, it was at the highest level. The information system's global facility picture had the highest average, and there were opinions about its success. Overall, it was at the highest level.