THE INFLUENCE OF GOOD GOVERNANCE ADMINISTRATION AFFECTING THE SERVICES QUALITY OF DAMRONGDHAMA CENTER, PHU PHAN DISTRICT SAKON NAKHON PROVINCE

Abstract

Damrongtham Center, Phu Phan District Sakon Nakhon Province has adopted the principles of good governance in the management of the organization. The administration according to good governance means governance, administration, management, control, supervision of various affairs in accordance with morality. The purposes of this research were to study 1) To study the management level according to good governance principles 2) to study the influence of administration according to good governance principles 3) to study the guidelines for improving the service quality of Phu Phan Damrongdhama Center. The sample group was people who came to receive services from the Damrongdhamma Center in Phu Phan District. Sakon Nakhon Province, 400 people by using a questionnaire as a data collection tool. and the statistics used for data analysis were frequency, percentage, mean, standard deviation. and multiple regression analysis. The research revealed these results: (1) Administration according to the principles of good governance of Phu Phan District Damrongdhamma Center The overall level was at a high level ( =3.92). Overall, it was at a high level ( =3.97). (2) Administration according to good governance principles According to the decentralization principle (β=.368), the effectiveness principle (β =.284), and the response principle (β=.283) influenced the service quality of Phu Phan Damrongdhama Center. The rule of law (β=.163), equality (β=.148) and efficiency (β=.114) influenced service quality of Phu District Damrongtham Center at statistical significance. Phan Statistically significant at the .05 level. They were able to jointly predict the service quality level of the Phu Phan Damrongdhama Center at 47.50 percent. Responsibility Transparency principles of participation and the main consensus focus There was no influence on the service quality of Phu Phan District Damrongtham Center.  (3) Guidelines for improving the service quality of the Phu Phan Damrongdhama Center, for example, should encourage and cultivate personnel to be sincere and determined to solve problems for service users. Have the ability to provide accurate, appropriate, clear and transparent services, attentive in solving problems and giving advice to service users. and encourage personnel to receive training and develop knowledge and expertise in fair administration. Including developing knowledge about work practices and rules and regulations related to complaints/grievances such as land law, debt law, etc.