FACTORS AFFECTING PUBLIC SERVICE EFFCIENCY OF LOCAL GOVERNMENT ORGANIZATIONS IN NAKHON PHANOM PROVINCE

Abstract

The objectives of this study were: 1) to investigate the levels of management factors, public participation factors, personnel ability factors, local administrative organization income factors, and leadership factors; 2) to examine the efficiency levels of public services provided by local administrative organizations in Nakhon Phanom Province; and 3) to explore the factors affecting the efficiency of public services provided by local government organizations in Nakhon Phanom Province. The sample group consisted of 227 personnel from local government organizations in Nakhon Phanom Province. The sample size was determined using the Yamane formula. The data collection tool was a questionnaire. Statistical analysis included frequency, percentage, mean, standard deviation (S.D.), correlation coefficient, and multiple regression analysis. The results of the research found that: 1) The overall factors of public service provision by local government organizations in Nakhon Phanom Province were at a high level. 2) The overall efficiency of public provisions local government organizations in Nakhon Phanom Province was at a high level. 3) Factors affecting the efficiency of public services of local government organizations in Nakhon Phanom Province included personnel ability, leadership, and public participation, with personnel ability having the most significant impact on the efficiency of public services at the .05 level. These factors could predict the efficiency of public services by local government organizations in Nakhon Phanom Province by 67.30 percent.