DESIRABLE SKILLS AND EMOTIONAL INTELLIGENCE AFFECTING THE PERFORMANCE EFFICENCY OF ACCOUNT

Abstract

The purpose of this study were (1) to study the impact of an accountant's desired skills on the accountant's work efficiency and (2) to study the effect of an accountant's emotional intelligence on the work efficiency. The sample was accountants who were employees in accounting offices in the northern area, altogether 400 people. The data were collected by questionnaire. Data were analyzed by frequency, percentage, mean, and standard deviation and multiple regression analysis. The study results found that the sample group had desirable skills. Emotional intelligence of an accountant effected in performing tasks at a high level. The results of the hypothesis testing found that intellectual skills general and professional technical skills analytical thinking skills to solve accounting problems and business and organizational management skills had a positive effect on the work efficiency of accountants in the northern region. Time and resource management and quality of work was statistically significant at the .05 level. The emotional intelligence of accountants, aspects of self-awareness, managing your own emotions, self-motivation, and knowing how to observe the feelings of others and how to conduct relationships with others had positive effect on the work efficiency of accountants in the northern region.