Skills and work environment affecting the quality of tax collection work of officers in the upper northern regional revenue office

Abstract

The purposes of this research were 1) to examine the skills of officers in the upper northern regional revenue office affecting the quality of tax collection work, and 2) to study the work environment of officers in the upper northern regional revenue office affecting the quality of tax collection work. The sample group used in the study was 305 officers in the northern upper region's tax office. Data were collected by using a questionnaire. For data analysis, descriptive statistics were employed such as percentage, mean, and standard deviation,. and inferential statistics were consisted of 1) Pearson's correlation examination and 2) multiple regression analysis. The research findings showed that officers in the upper northern regional revenue office overall had a high favorable perception of their job skills. Concering each aspect, it found that the highest average score was skills according to revenue department regulations, communication skills, professional skills, and intellectual skills, respectively. Officers in the upper north revenue region overall had a high favorable perception of the work environment. Regarding each aspect, the highest average score was public relations, facilities and information technology, respectively. The hypothesis testing results showed that job skills and the work environment had a positive affect on quality of tax collection performance, on time work completion, trustworthy and standard, and satisfaction of stakeholders, who were related to the upper northern regional revenue office, statistically significant at .01 level.