Quality of working life of personnel under the Songkhla Provincial Administrative Organization

Abstract

The objective of this research was to 1) study the level of quality of working life among personnel under the Songkhla Provincial Administrative Organization, and 2) compare the level of quality of working life among personnel under the Songkhla Provincial Administrative Organization, categorized by personal factors. The sample consisted of 183 personnel under the Songkhla Provincial Administrative Organization, selected through proportional stratified sampling. The research instrument was a 5-point Likert scale questionnaire with Index of Item Objective Congruence (IOC) of 1.00 and a reliability coefficient ranging from .74 - .77. Data were analyzed using descriptive statistics, including frequency, percentage, mean, standard deviation. Inferential statistics, specifically the Independent Sample t-test and One-Way ANOVA, were employed to test the research hypotheses. The results of the study found that: 1) The overall quality of working life among personnel under the Songkhla Provincial Administrative Organization was at a very high level. When considering each dimension, the working environment had the highest mean score, followed by career advancement and remuneration. 2) The comparison of quality of working among Songkhla Provincial Administrative Organization personnel, classified by demographic characteristics, revealed that factors (gender, age, education level, and monthly income) showed no significant difference in quality of work life. However, different job positions resulted in statistically different in quality of life at the level of .01. These findings provide a basic for the organization to develop policy proposals and improve personnel development plans, particularly career advancement, to foster organizational trust and encourage continuous self-development among staff.