A Study of current conditions and best practices in correspondence management for the Faculty of Industrial Education, Rajamangala University of Technology Suvarnabhumi

Abstract

This research aims to study the general conditions and best practices of correspondence management in the Faculty of Industrial Education, Rajamangala University of Technology Suvarnabhumi. The sample this study consisted of administrators, lecturers, and support staff of the Faculty of Industrial Education, Rajamangala University of Technology Suvarnabhumi. The sample size of 55 participants, representing 80% of the total population was determined using simple random sampling by drawing lots. The informants comprised 7 individuals selected through purposive sampling:  the associate dean, head of department, the head of the office, and faculty representatives with more than five years of experience. The research tools used in this study were questionnaires and in-depth interviews forms. The statistical methods used for data analysis were mean and standard deviation. The results showed that: 1) the overall opinions regarding the general condition of correspondence management at the Faculty of Industrial Education, Rajamangala University of Technology Suvarnabhumi, was at a high level, with all aspects rayed equally high. 2) The synthesis of interviews regarding best practices in correspondence management at the Faculty of Industrial Education, Rajamangala University of Technology Suvarnabhumi, was summarized as follows: 2.1) systematic and regulatory – compliant correspondence management: Operations encompass both physical documents and electronic document systems, adhering to the principles of accuracy, systematic organization, and compliance with university regulations. This ensures that document storage, control, and tracking are formalized and auditable. 2.2) The intergration of digital technology combined with agile communication: electronic document management system were used to facilitate retrieval, reduce resource consumption, and enhance operational efficiency. Informal communication channels such as LINE and email were incorporated to increase the speed and agility of coordination. 2.3) Continuous development of systems and personnel capabilities: key approaches to improving the quality of correspondence management include modernizing digital system to ensure stability, and security, coupled with enhancing personnel skills in information technology and establishing clear standard operating procedures.