THE SATISFACTION OF PEOPLE WHO USE INCOME TAX FILLING THOUGH THE INTERNET IN MUANG DISTRICT, UDONTHANI

Abstract

The purposes of this research were to 1) study the satisfaction of people who use income tax filling through the internet in Muang District, Udonthani, 2) to compare the satisfaction of people who use income tax filling through the internet in Muang District, Udonthani. The sample consisted of 397 personal income tax filling through internet in Muang District, Udonthani by using purposive sampling. Data analysis used differentiation testing between 2 groups of sample with t-test, F-test or ANOVA for hypothesis testing at the level of 0.05 significance. The research found that the satisfaction of people who used income tax filling through the internet in Muang District, Udonthani from less to the most level were as follows: 1) saving energy, time and expense, 2) Website quality, 3) Convenient and fast, and 4) Safe and advisory. The comparison of personal data factors on questionnaire using sex, age, level of education, marital status, occupation, monthly income, types of work and period of using internet to test personal factors. The results found that level of education, occupation, monthly income and types of work had different satisfaction of people using income tax filling through the internet in Muang District, Udonthani, the problems and recommendation from the research could improve the system of sending income tax to be efficient to support the increasing of usage from people. Additionally, creating confident and safety in personal information, financial information, and related departments should inform the knowledge of taxation and revenue code to people continuously.