Knowledge management in the digital age and Artificial Intelligence: Challenges for organizational excellence

Abstract

This academic article aims to review knowledge management as a tool for managing people in the organization to create innovations and to apply modern technology to maximize the organization's benefits. It also makes the knowledge management process in the organization successful. The analysis results show that knowledge management is a process of enhancing and sharing knowledge— both tacit and explicit. Meanwhile, organizational excellence is classified into 1) people: the organization's executives must believe in the value of people and knowledge in the organization, understand the concept, realize the benefits that the organization will receive from knowledge management, have determination and support for knowledge management seriously, and accept changes to link knowledge management concepts to practice. 2) Systems: readiness to create and cultivate an organizational culture, which exchanges and transfers creative knowledge and using information technology as a tool to collect and transfer knowledge. Effective improvement and development of knowledge management can transform the organization into growth sustainable learning organization. Mutual learning and awareness of knowledge management systems with artificial intelligence technology will lead to the continuous development of knowledge, people, and organizations. It allows the organization to reach its goals and achieve the expected level of excellence.