Expectations for the quality of treasury services, Faculty of Applied Science, King Mongkut's University of Technology North Bangkok

Abstract

The objectives of this research were to study 1) expectations for the quality of treasury services, Faculty of Applied Science, King Mongkut's University of Technology North Bangkok (KMUTNB) and 2) compare the level of expectations for the quality of treasury services, classified by personal factors ,in the Faculty of Applied Science, KMUTNB. The sample consisted of 159 staff of Faculty of Applied Science, KMUTNB. The sample size was determined using Krejcie & Morgan's table simple random sampling method. The data collection instrument used was  questionnaire with a validity coefficient ranging from .67 to1.00and a reliability coefficient of .98. Data were analyzed using frequency distribution, percentage, mean, and standard deviation as well as t-test and F-test. Results were that: 1) the overall level of expectations for the quality of treasury services in the Faculty of Applied Science, at KMUTNB was at highest level, and 2) Personnel in  the Faculty of Applied Science, KMUTNB, who have different gender, age, educational levels and employment statuses, did not have significantly different expectations for the overall and dimensional quality of treasury services.