Factors influencing the implementation of the Operational Performance Agreement (OPA) among faculties and departments at Mahasarakham University

Abstract

This study aimed to examine the factors influencing the performance and to analyze outcomes of the Performance Agreement of faculties and internal departments at Mahasarakham University. The sample consisted
of 86 executives and officers responsible for performance management (KPI coordination). The research instrument was a questionnaire assessing opinions on the factors affecting the performance under the Performance Agreement of faculties and units at Mahasarakham University. Data were analyzed using descriptive statistics, including percentage, mean, and standard deviation and inferential statistics, specifically Pearson’s correlation coefficient. The findings revealed that the respondents’ opinions on all factors influencing performance were at a high level. The factors with highest mean scores were management and policy, followed by personnel, and organizational culture and resources/support, respectively.
The correlation analysis revealed that personnel and resources/support factors were positively correlated with performance implementation according to the Performance Agreement, at statistically significant level (r = 0.381). Moreover, the personnel factor showed a strong positive correlation with organizational culture (r = 0.570). This suggestion that enhancing personnel capacity plays a vital role in frosting a strong organizational culture and facilitating operational efficiency. The research offers the following policy recommendation: 1) Strengthening leadership roles in fostering a robust organizational culture; 2) Developing personnel capabilities in conjunction with cultivating organizational culture through soft skills training, and 3) Continuously integrating core organizational values into daily operations. The measure aims to enhance the effectiveness of performance implementation under the Performance Agreement.