Leadership of the Executive Committee That Affects Service Quality A Member of the Alumni Association, Vocational Training and Development Center for the Blind Pak Kret District Nonthaburi Province

Abstract

The purposes of this study were to: 1) 1) study the level of leadership factors of the executive committee of the Alumni Association of the Vocational Training and Capacity Development Center for the Blind. Pak Kret District Nonthaburi Province 2) Study the quality of services provided to members of the Alumni Association of the Vocational Training and Capacity Development Center for the Blind. Pak Kret District Nonthaburi Province and 3) find the relationship between leadership and service quality for members of the Alumni Association of the Vocational Training and Capacity Development Center for the Blind. Pak Kret District Nonthaburi Province. The research team used questionnaires to collect data from the total population of 573 people. A sample group of 301 people was used, who were members of the Alumni Association of the Vocational Training and Competency Development Center for the Blind.

The results showed that the level of leadership that values members is the highest. The leadership factor that emphasizes work success is the second most valuable, and the leadership factor that emphasizes the importance of members is the least valuable. The service quality factor of providing confidence to customers has the highest value, the service quality factor of responding to customers has the second highest value, and the service concreteness factor has the lowest value. Regarding the relationship between leadership and service quality, it was found that all aspects of leadership factors were related to all aspects of service quality factors with a positive relationship that was statistically significant at the 0.01 level. that are most closely related to each other The leadership factor focuses on the success of work and the service quality factor on the concreteness of the service with a value of r = 0.513 at a moderate level and the pair that has the least relationship is The leadership factor emphasizes the success of working with the service quality factor of knowing and understanding customers, with a low level of r = 0.318.