The Impact of Fintech on the Financia Services of Commercial Banks in China

บทคัดย่อ

With the rapid development of the Internet, big data, cloud computing, artificial intelligence, blockchain, and other technologies, the development of fintech has had a huge impact on the financial industry. The products of the financial industry can no longer meet the needs of financial customers, and traditional Chinese commercial banks are also facing various industry shocks and financial risks. The main aim of this paper is to study the main influencing factors of commercial banks' financial services and find effective ways to improve the quality of commercial banks' financial services through research. This paper uses qualitative and quantitative research methods for study and analysis.

The findings are as follows: (1) Artificial intelligence (AI) has a significant impact on the quality of financial services.  (2) Financial regulation is particularly important because it not only directly improves customer satisfaction, efficiency, and convenience of financial services but also promotes the development of artificial intelligence. Therefore, in the era of rapid development of financial technology, Chinese commercial banks have accelerated their digital transformation and improved their service level and risk management capabilities through the integration of artificial intelligence and financial business.