Strategy for managing conflict in organization's

Abstract

This article aims to present effective strategies and tools for managing organizational conflicts to ensure that all parties involved can achieve mutually beneficial outcomes, following the Win-Win principle. The study begins with a comprehensive literature review on conflict management theories and practices. From there, the information was analyzed and synthesized systematically to uncover root causes of conflicts and explore practical, results-oriented strategies for conflict resolution. Among the core tools and concepts introduced in this article are the internationally recognized Thomas-Kilmann Conflict Mode Instrument (TKI), which helps evaluate individuals’ behavioral styles in dealing with conflict, and the "Expand the Pie" principle, which focuses on identifying shared interests and generating creative options for mutual gain. These strategies are discussed in detail, including practical steps for implementation and real-world examples to illustrate how they can be applied in various organizational contexts. By integrating these proven methods into organizational practice, leaders and team members alike can better understand the nature of conflict and address it constructively. The ultimate goal is to transform conflict from a destructive force into a source of innovation and collaboration. This article not only serves as a practical guide but also aims to contribute to the body of knowledge on sustainable and creative conflict management in modern organizations.