Modern Organizational Management and the Development of Core Competencies of Personnel in the Security Business in Bangkok, Nonthaburi, Samut Prakan, and Pathum Thani
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Abstract
This study aimed to (1) examine the level of modern organizational management across four dimensions vision and strategic planning, human resource development policy, flexible organizational structure, and technology development; (2) assess the overall level of personnel competency development in five dimensions general core competency, customer service competency, analytical competency, teamwork competency, and technological competency; (3) investigate the relationships between modern organizational management and overall personnel competency; and (4) analyze the influence of modern organizational management on personnel competency using multiple regression analysis. The conceptual framework was grounded in the Resource-Based View, Learning Organization Theory, and Dynamic Capabilities Theory. This quantitative research employed a survey methodology. The sample consisted of 635 employees from security service businesses in Bangkok and its metropolitan areas. Data were collected using a structured questionnaire with a reliability coefficient of 0.98. Statistical analyses included descriptive statistics (mean and standard deviation) and inferential statistics, namely Independent Samples t-test, One-Way ANOVA, and Multiple Regression Analysis.
The findings revealed that (1) all four dimensions of modern organizational management and all five dimensions of personnel competency were rated at the highest level (mean = 4.24–4.37); (2) gender showed no statistically significant differences in competency levels (p > .05); (3) age, work experience, and organizational size significantly affected competency levels (p < .05), with employees aged 41–50, those with 3–7 years of experience, and those working in large organizations reporting the highest mean scores, while education level and job position showed no significant differences (p > .05); and (4) the four dimensions of modern organizational management significantly predicted personnel competency at the .001 level (R² = .715–.749), with flexible organizational structure exerting the strongest influence, followed by technology development. The results underscore the strategic importance of organizational flexibility and technological investment in enhancing personnel competencies sustainably.
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References
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