Measuring organizational performance using the balance Scorecard: BSC

Abstract

The purpose of this paper is to propose the measurement of organizational performance by applying the Balanced Scorecard (BSC) method as a tool to measure the performance of organizations in both the public and private sectors. Focus on what is important to the success of the organization. There are 4 elements: customer side, financial side, internal process side and learning and development including the process of creating balance measurement and applying it will create a competitive advantage. Make the organization efficient and able to operate according to the organization's objectives.