AI in Human Resource Management
DOI:
https://doi.org/10.61462/cujss.v51i1.691Keywords:
Artificial Intelligence (AI), Human Resource Management (HRM)Abstract
This article discusses the roles in which Artificial Intelligence (AI) could be used in human resource management. It examines the life cycle of AI in the process of human resource management, and the challenges in employing AI at each point of the life cycle and its use in the human resources management process. It argues that AI could help the human resource department in the processes of recruitment and screening applicants, interviewing, benefits administration, employee development and payroll administration, performance assessment and staff pay raise. Nevertheless, it also argues that there are some limitations. Importantly, skills which AI has not yet acquired or has acquired but not to the same level as humans have, for example, soft skills. In sum, although it could be accepted that, for some parts of the operations, AI should replace humans for reasons of convenience and speed, there are still some activities or aspects of work that AI cannot replace humans but is rather a tool to help humans work more efficiently and effectively.
Downloads
References
Anirut.j. [pseud.]. 2019. “Thaksa 9 Yang Thi Manut Ngoenduean Tong Mi Tittua Hak Yak Yurot Nai Sai Ngan.” [9 skills that Salaried Persons Must Have to Survive in the Field]. Accessed September 4, 2019. https://www.smartsme.co.th/content/218062. (in Thai)
Bughin, Jacques, Eric Hazan, Sree Ramaswamy, Michael Chui, Tera Allas, Peter Dahlström, Nicolaus Henke, Monica Trench. 2017. “Artificial Intelligence: The Next Digital Frontier?” Accessed August 30, 2019. https://www.mckinsey.com/~/media/mckinsey/industries/advanced%20electronics/our%20insights/how%20artificial%20intelligence%20can%20deliver%20real%20value%20to%20companies/mgi-artificial-intelligence-discussion-paper.ashx.
CEO Channels. 2019. “Wongkan HR Sathuean McDonald’s Triam Chai AI Rap Samak Phanakngan Thua Lok.” [The HR Industry is Shaken. McDonald’s is Preparing to Use AI to Recruit Employees around the World]. Accessed September 25, 2019. https://www.ceochannels.com/1909028. (in Thai)
Doyle, Alison. 2019. “What Are Soft Skills?: Definition and Examples of Soft Skills.” Accessed September 22, 2019. https://www.thebalancecareers.com/what-are-soft-skills-2060852.
Hess, Abigail Johnson. 2019. “You Can Now Apply for a Job at McDonald’s Using Amazon Alexa and Google Assistant.” Accessed August 12, 2019. https://www.cnbc.com/2019/09/25/you-can-apply-for-a-job-at-mcdonalds-using-alexa-and-google-assistant.html.
Hymas, Charles. 2019. “AI Used for First Time in Job Interviews in UK To Find Best Applicants.” Accessed September 17, 2019. https://www.telegraph.co.uk/news/2019/09/27/ai-facial-recognition-used-first-time-job-interviews-uk-find/WT.mc_id=tmg_share_fb.
Jen Namjatturas. 2019. “Tham Khwam Ruchak AI, Machine Learning, Deep Learning Chabap Khaochai Ngai.” [Getting to Know AI, Machine Learning, Deep Learning, An Easy Version to Understand] Accessed August 24, 2019. https://techsauce.co/tech-and-biz/ai-machine-learning-deep-learning-differences. (in Thai)
Jobtopgun. 2019. “Super Resume Khue Arai.” [What Is Super Resume?] Accessed August 15, 2019.
https://www.jobtopgun.com/index.jsp?view=tool2&locale=thTH. (in Thai)
Leibowitz, Glenn. 2019. “‘Soft Skills’ Thaksa Thi AI Mai Mi Thang Su Manut Dai Lae Thuk Ongkon Yangkhong Hai Khwamsamkhan.” [Soft Skills, AI Skills that Humans Cannot Beat and Are Still Considered Important by Every Organization]. Translated and arranged by Wanitcha Sumanut. Accessed January 25, 2020. https://www.marketingoops. com/exclusive/professional-development/soft-skills-ai-ทำไม่ได้. (in Thai)
McGovern, Sheila M. et al. 2018. “The New Age: Artificial Intelligence for Human Resource Opportunities and Functions.” New York: Ernst and Young LLP. Accessed September 4, 2019. https://assets.ey.com/content/dam/ey-sites/ey-com/en_gl/topics/alliances/ey-the-new-age-artificial-intelligence-for-human-resources-010978-18gbl.pdf.
Nuttawut Phongsiri. 2018. “Kanchai Chatbot Nai Ngan HR.” [Using Chatbot in HR]. Accessed August 12, 2019. https://www.thansettakij.com/content/304966. (in Thai)
Oravee. [pseud.]. 2016. “‘Amazon Alexa’ Sutyot Ecosystem Khong Voice A.I. Doemphan Khrang Yai Khong Amazon.” [“Amazon Alexa” The Ultimate Ecosystem of Voice A.I. AMAZON's Big Bet]. Accessed September 30, 2019. https://techsauce.co/tech-and-biz/bet-conversational-ai-amazon-alexa. (in Thai)
Rouse, Margaret. 2019. “Definition: Soft Skills.” Accessed August 15, 2019. https://searchcio.techtarget.com/definition/soft-skills.
Saral. 2019. Rue Chiwit Tong Thuk Likhit Duai AI Muea Ongkon Yai Radap Lok Chai Panya Pradit Samphat Ngan Thaen Manut. [Will Life Be Dictated by AI? When Large Conglomerates Use Artificial Intelligence to Interview New Recruits]. Accessed April 7, 2021. https://techsauce.co/tech-and-biz/unilever-and-other-global-company-using-ai-in-jobs-interview
STECO. 2020. “Soft Skills Thi Champen Tong Mi Nai Yuk Digital.” [Soft Skills Necessary for Digital Era]. Accessed January 25, 2020. https://steco.kmutt.ac.th/knowledge/1075. (in Thai)
Suphon Phrommaphan, Sirirat Matchimadilok, and Preecha Tangkriangkij. 2018. “Panya Pradit: Kao Suyuk Tho̜ng Kho̜ng Samo̜ng Kon Atchariya.” [Artificial Intelligence: Toward the Golden Age of Intelligent Brain]. Royal Thai Air Force Medical Gazette 64(3): 108-117. (in Thai)
Tambe, Prasanna, Peter Cappelli, and Valery Yakubovich. 2018. “Artificial Intelligence in Human Resources Management: Challenges and a Path Forward.” Accessed August 1, 2019. https://www.researchgate.net/publication/328798021_Artificial_Intelligence_in_Human_Resources_Management_Challenges_and_a_Path_Forward.
TaTaTaTan. [pseud.]. 2018. “Google Assistant Lekha Suantua Atchariya Sangngan Mue Thue Duai Siang Phan AI Samong Kon.” [Google Intelligent Personal Secretary, Issue Voice Commands by Mobile Phone AI] Accessed August 25, 2019. https://www.whatphone. net/application/google-assistant. (in Thai)
U.S. Army. 2015. “Ask SGT Star.” Accessed August 15, 2019. https://www.goarmy.com/ask-sgt-star.html.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2021 Faculty of Political Science, Chulalongkorn University
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Public Licensing Terms
Copyright and Licensing Policy
The Chulalongkorn University Journal of Social Science publishes all content under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND 4.0).
Copyright
All published articles in the Chulalongkorn University Journal of Social Science are the copyright of the Faculty of Political Science, Chulalongkorn University. Authors transfer all rights to the journal upon acceptance of their manuscript for publication.
CC BY-NC-ND 4.0 License
Under this license:
-
Attribution (BY): Users must give appropriate credit to the authors, the Faculty of Political Science, Chulalongkorn University, and the Chulalongkorn University Journal of Social Science, provide a link to the license, and indicate if changes were made. They may do so in any reasonable manner, but not in any way that suggests the licensor endorses them or their use.
-
NonCommercial (NC): Users may not use the material for commercial purposes. Commercial use requires prior written permission from both the authors and the Faculty of Political Science, Chulalongkorn University.
-
NoDerivatives (ND): If users remix, transform, or build upon the material, they may not distribute the modified material. Adaptations of the work require prior written permission from both the authors and the Faculty of Political Science, Chulalongkorn University.
Open Access Statement
The Chulalongkorn University Journal of Social Science provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge. Users are allowed to read, download, copy, distribute, print, search, or link to the full texts of the articles without asking prior permission from the publisher or the author, in accordance with the CC BY-NC-ND 4.0 license.
Self-Archiving Policy
Authors may archive the final published version, preprints, or postprints of their articles in institutional repositories or on their personal websites, provided that they acknowledge the original publication in the Chulalongkorn University Journal of Social Science with a complete citation and a link to the journal's website.
Permissions
For any use beyond those covered by the CC BY-NC-ND 4.0 license, please contact:
Editorial Office
Chulalongkorn University Journal of Social Science
Faculty of Political Science, Chulalongkorn University
Email: cusocscij@gmail.com
For more information about the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License, please visit: https://creativecommons.org/licenses/by-nc-nd/4.0/
